Terms of Use

Last Updated: October 01, 2024

Welcome to Vease, a platform developed by Vortigo Soluções em Mobilidade LTDA. These Terms of Use apply to the use of Vease products and services, including our API, software, tools, developer services, data, documentation, and website (collectively referred to as the “Services”). By using our Services, you agree to these Terms. Our Privacy Policy explains how we collect and use personal information.

1. Registration and Access

  • Eligibility: You must be 18 years or older and capable of entering into a binding contract with Vease to use the Services.
  • ‍Authority: If you use the Services on behalf of another person or entity, you must have the authority to accept the Terms on their behalf.‍
  • Accuracy of Information: You must provide accurate and complete information when registering for an account.‍
  • Account Security: You may not share your access credentials or account with others outside of your organization, and you are responsible for all activities that occur using your credentials.

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2. Usage Requirements

(a) Uso dos Serviços

You may access and utilize the Services, receiving a non-exclusive right of use, as stipulated in these Terms. You must comply with these Terms and all applicable laws when using the Services. We and our affiliates own all rights, titles, and interests in the Services.

(b) Feedback

We welcome feedback, comments, ideas, and suggestions for improvements. If you provide any of these, we may use them without restriction or compensation to you.

(c) Restrictions:

You shall not, and shall not permit any third party (including, without limitation, any Authorized User) to do the following:

  • (i) use or permit access to the Services in a way that circumvents contractual usage restrictions or exceeds any applicable Usage Parameters;
  • (ii) use the AI Features or any Output to develop, train, or improve any AI models, LLMs, or machine learning (ML) models (separate from the authorized use of the Platform under this Agreement);
  • (iii) represent any Output as approved or validated by Vease or any third-party provider of the AI Features, or their respective affiliates, personnel, service providers, agents, or representatives;
  • (iv) represent any Output as an original work or a work entirely generated by humans;
  • (v) license, sublicense, sell, resell, rent, transfer, distribute, share, or otherwise make available any part of the Vease Services (or any part or component thereof) for access by third parties, except as expressly provided in this Agreement;
  • (vi) access or use the Services to develop competitive products or services, or to monitor their availability, performance, or functionality, or for any other benchmarking or competitive purpose;
  • (vii) reverse engineer, decompile, disassemble, copy, or attempt to derive the source code or other trade secrets, or any underlying idea, algorithm, and/or technology from or about the Services;
  • (viii) use the Services in a manner that violates or infringes on the rights of third parties, including, but not limited to: contracts, intellectual property, privacy, or publicity;
  • (ix) upload, generate, distribute, or disseminate any content that is illegal, defamatory, pornographic, harassing, abusive, fraudulent, obscene, deceptive, harmful (or that may promote harm to individuals or a group), or otherwise objectionable through or in connection with the use of the Services;
  • (x) upload to, or otherwise provide in connection with use, any Customer Materials containing Prohibited Data (as defined in Section 3.5);
  • (xi) remove, alter, or obscure in any way any proprietary rights notices (including copyright notices) of Vease or its licensors and/or suppliers on or within any part of the Services;
  • (xii) interfere with or disrupt the integrity or performance of the Services, or any related system, network, or data, or cause or assist in causing the destruction, manipulation, removal, disabling, or compromise of any part of the Services;
  • (xiii) take any action that imposes an unreasonable or disproportionately large load on the Services or its underlying infrastructure and systems;
  • (xiv) attempt to gain unauthorized access to the Services, or its related systems or networks, or attempt to disable or circumvent any security mechanisms contained or used and/or implemented by Vease in the Services;
  • (xv) frame, mirror, or utilize framing techniques to enclose the Services or any part thereof;
  • (xvi) use any meta tags, “hidden text,” robots, spiders, crawlers, or other tools, manual or automated, to collect, extract, index, mine, republish, redistribute, transmit, sell, license, or download the Services (or any part thereof) and/or the personal information of third parties without prior authorization or permission from Vease;
  • (xvii) use the Services to store or transmit any malicious or unsolicited code or software;
  • (xviii) impersonate any person or entity, use a fictitious name, or falsely state or otherwise misrepresent the Customer's affiliation with any person or entity, or falsify age, date of birth, or any other eligibility requirement;
  • (xix) use the Services (or any part thereof), or transmit Customer Materials, Outputs, or any other content, data, or material, in any way that violates any law, rule, regulation, or any other legal or regulatory requirement imposed by any regulatory or governmental entity.

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3. Content and Responsibility for Customer Materials

(a) Your Content

You may provide input to the Services ("Input") and receive output generated and returned by the Services based on the Input ("Output"). Input and Output are collectively referred to as "Content". Between the parties and to the extent permitted by applicable law, you own all Input, and, subject to your compliance with these Terms, Vease assigns all its rights in the Output to you. Vease may use Content as necessary to provide and maintain the Services, comply with applicable law, and enforce our policies. You are responsible for the Content, ensuring that it does not violate any laws or these Terms.

(b) Responsibility for Customer Materials

The Customer acknowledges and agrees that it is solely responsible for the Customer Materials and the use of the Outputs, including their legality, reliability, security, accuracy, and suitability. The Customer represents and warrants that:

  • it or its licensors own all right, title, and interest in the Customer Materials;
  • the Customer has all necessary permissions, rights, authorizations, and consents to transmit, submit, and use the Customer Materials in connection with the Services, as well as to grant Vease the licenses for these materials, as set forth in this Agreement;
  • and the Customer Materials do not and will not violate this Agreement, any third-party brand guidelines or requirements, applicable laws, rules, or regulations, or any intellectual property or other proprietary rights of third parties.

(c) Notice on the Nature of AI and Responsibility for Output

The Customer acknowledges, understands, and agrees that:

  • artificial intelligence and machine learning are rapidly evolving areas of study;
  • due to the probabilistic nature of machine learning, the use of AI Features may, in some situations, result in incorrect outputs that do not accurately reflect people, places, or facts, or that do not correspond to the Customer's specifications, instructions, or requirements;
  • and the Customer is responsible for evaluating the accuracy of any output generated by the AI Features, as appropriate for its use case, including through manual review of the output.

ALL OUTPUTS ARE GENERATED BY MACHINE LEARNING PROCESSES AND ARE NOT TESTED, VERIFIED, ENDORSED, OR GUARANTEED TO BE ACCURATE, COMPLETE, OR CURRENT BY VEASE. THE CUSTOMER IS SOLELY RESPONSIBLE FOR VERIFYING THAT ALL OUTPUTS ARE ACCURATE AND SUITABLE FOR ALL ITS USE CASES OR APPLICATIONS, AS WELL AS THOSE OF ITS AFFILIATES AND AUTHORIZED USERS.

(d) AI Features

The Platform enables the use of certain AI Features developed by Vease itself or by external partners. For example, the Platform incorporates AI functionalities provided by OpenAI, L.L.C. ("OpenAI") and by Amazon Bedrock from Amazon Web Services, Inc. ("AWS"), accessible through the APIs made available by these companies. The Customer agrees to use the AI Features in accordance with the authorized use of the Platform as set forth in this Agreement, in addition to following OpenAI's Usage Policies (available at https://openai.com/policies/usage-policies) and Amazon Bedrock's Usage Policies as established by AWS. Vease commits not to use, nor allow third parties to use, any Customer Materials processed by the AI Features for training machine learning models or for other purposes, except when necessary to provide the Customer with the AI Features as part of the Platform, as required by law, or to comply with AI policies.

(e) Your Files and Data

You may submit your Files and Data, subject to file size and type parameters, to our servers hosted by AWS (Amazon Web Services), which is SOC 2 certified. Information relevant to your queries is extracted from the submitted Data and Files and presented to you by Vease.

(f) Similarity of Content

‍Due to the nature of machine learning, Output may not be unique among users, and the Services may generate the same or similar output for Vease or a third party. Responses requested and generated for other users are not considered your Content.

(g) Copyright Complaints

If you believe your intellectual property rights have been infringed, please send a notice to the address below. We may delete or disable allegedly infringing content and may terminate the accounts of repeat offenders.

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4. Fees and Payments

(a) Fees and Billing

‍You will pay all fees charged to your account (“Fees”) in accordance with the prices and terms on the applicable pricing page or as otherwise agreed between us in writing. We have the right to correct pricing errors or mistakes even if we have already issued an invoice or received payment. You must provide complete and accurate billing information, including a valid payment method.

(b) Taxes‍

Unless stated otherwise, Fees do not include taxes, levies, duties, or similar assessments. You are responsible for all Taxes associated with your purchase, excluding taxes based on our net income.

(c) Price Changes‍

We may change our prices by posting a notice to your account and/or on our website.

(d) Disputes and Late Payments‍

If you wish to dispute any Fee, please contact us at support@vease.ai within thirty (30) days of the date of the disputed invoice.

(e) Free Tier‍

You may not create more than one account to benefit from the credits offered in the free tier of the Services.

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5. Confidentiality, Security, and Data Protection

(a) Confidentiality‍

You may have access to Confidential Information from Vease and third parties. You may use Confidential Information only as necessary to use the Services. You must not disclose Confidential Information to third parties and must protect the Confidential Information with the same degree of care that you use to protect your own confidential information.

(b) Security‍

You must implement reasonable and appropriate measures to help protect your access to and use of the Services.

(c) Personal Data Processing‍

If your use of the Services involves the processing of personal data, you must provide adequate privacy notices and obtain the necessary consents for such processing.

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6. Term, Termination, and Suspension

(a) Termination‍

These Terms take effect when you begin using the Services and remain in effect until terminated. You may terminate these Terms at any time by discontinuing the use of the Services.

(b) Suspension or Termination‍

Vease may suspend, terminate, or otherwise deny the Customer or any Authorized User access to or use of all or any part of the Services, without incurring any resulting obligation or liability, if:

  • (i) Vease receives a demand or court or governmental order, subpoena, or law enforcement request that expressly or by reasonable implication requires Vease to do so;
  • or
  • (ii) Vease believes, in good faith and reasonably, that:
    • (A) the Customer or any Authorized User has accessed or used the Services beyond the scope of rights granted or for an unauthorized purpose under this Agreement;
    • (B) the Customer or any Authorized User is, has been, or is likely to be involved in fraudulent, deceptive, or illegal activities related to the Services;
    • (C) such access and use presents an imminent security risk or an imminent risk to the Services or the information technology infrastructure used by Vease, including all computers, software, hardware, databases, electronic systems (including database management systems), and networks;
    • or (D) this Agreement or any applicable Subscription Term expires or is terminated.

This Section 6 does not limit any other rights or remedies of Vease, whether at law, in equity, or under this Agreement.

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7. Changes and Modifications

(a) Vease reserves the right, at its sole discretion, to make changes to the Services (or any part thereof) at any time that Vease deems necessary or useful to comply with applicable laws or to maintain or enhance:

  • (i) the quality or delivery of services to Vease customers; ‍
  • (ii) the competitive strength or the market for Vease services; or ‍
  • (iii) the cost efficiency or performance of the Services.

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8. Indemnification; Disclaimer of Warranties; Limitations of Liability

‍(a) Indemnification‍

You will defend, indemnify, and hold harmless Vease from any claims, losses, and expenses related to your use of the Services.

(b) Disclaimer‍

THE SERVICES ARE PROVIDED "AS IS".

(c) Limitations of Liability‍

NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

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9. Dispute Resolution

You agree to the provisions for mandatory arbitration and class action waiver.

  • (a) Mandatory Arbitration: You and Vease agree to resolve any claims through binding arbitration. ‍
  • (b) Informal Dispute Resolution: Before filing a claim, you agree to attempt to resolve the dispute informally. ‍
  • (c) Arbitration Forum: Both parties may initiate arbitration through a mutually agreed-upon provider. ‍
  • (d) Exceptions: This arbitration clause does not require arbitration for individual claims in small claims court.

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10. General Provisions

(a) Relationship of the Parties

‍These Terms do not create a partnership, joint venture, or agency relationship between you and Vease.

(b) Use of Trademarks‍

You may not use Vease’s names, logos, or trademarks without our prior written consent.

(c) Governing Law‍

These Terms shall be governed by and construed in accordance with the laws of Brazil.

Contact Information:

  • Email: support@vease.ai ‍
  • Mail: Vortigo Soluções em Mobilidade LTDA ‍
  • Attn: Vease Privacy Request ‍
  • Address: Av. Carlos Gomes, 281 - Room 607, Auxiliadora - Porto Alegre/RS, Brazil ‍
  • Zip Code: 90480-003

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